ExCHANGE, RETURNS and REFUnDS

General Information

You have the right to return products purchased from us within 14 days of receiving them. This principle only applies to items that have not been ‘tailored’ to your needs. In other words: Fabrics and interfacing or ribbons are excluded from exchange.

Return

Perhaps you have ordered something other than fabrics and ribbons that you would like to return. This is possible. However, all items returned in this way will be checked by us. Products purchased from Hello Heidi Fabrics must not show any traces of use. A return will be refused if one of the following reasons (or even both) apply:

1) the original packaging is damaged

2) the item was obviously used

Quality Defects

Should a product ordered in our shop (no matter if fabrics or other goods) show quality defects, or have been delivered wrongly, we will either replace it or will refund the money. Important: You are obliged by law to inspect the goods immediately upon receipt. Otherwise your claim may expire.

All items returned in this way will be checked by us for the quality defects you have indicated. Typical reasons for complaints would be, for example, holes in the fabric, stains or misprints.

Refunds will not be accepted in the following situations:

– traces of improper use (e.g. pre-washing at too high temperatures)

– traces based on every day use

We recommend that you follow our care instructions listed on the product pages for all fabrics purchased from us.

Return Shipment

The costs of the return shipment are usually at your expense. In the event of quality defects or incorrect deliveries, we will bear all shipping fees including any additional costs. 

Returns must be sent back to the following address:

Hello Heidi Fabrics GmbH
Kempttalstrasse 11
8320 Fehraltorf
Switzerland

Refund

For a normal return we will refund only the retail price of the product, but no customs duties and shipping fees. The refund of the sales price will always be made in the same way as the original payment. A cash payment is not possible.

In this context, please also note our Revocation Policy and Revocation Policy for Digital Goods.

Issue: July 2021